Terms & Conditions
Transparent policies for payments, COD booking, genuine replacements, customer privacy and responsible shopping at IGNITE NUTRITION STORE.
Effective 4 November 2026 · Last updated 4 November 2026
01. About IGNITE NUTRITION
IGNITE NUTRITION STORE operates an online sports nutrition and fitness supplement shop. Business name: Ignite Nutrition Store. Address: 3428 Ground Floor, Raja Park Rd, near red light, Mahindra Park, Rani Bagh, Pitampura, New Delhi, Delhi 110034. Support: officialignitenutrition@gmail.com · +91 92055 76608. Grievance Officer: Sahil Sood. View our Google Business Profile. GSTIN will be provided on applicable tax invoices; no GSTIN is asserted on this page until verified.
02. Acceptance, Eligibility & Accounts
By using the site or placing an order, you agree to the applicable purchase terms. Optional marketing consent is separate from agreement to purchase terms. Customers must provide accurate contact and delivery details and safeguard account credentials. Minors should use the site only with appropriate parental or guardian involvement. We may limit fraudulent or unlawful activity without removing statutory consumer rights.
03. Product Authenticity, Labels & Health Information
We aim to source genuine products through legitimate channels. Third-party brand names and trademarks belong to their respective owners; listing a brand does not imply official distributor status. Check the actual label for ingredients, allergens, batch, expiry, serving size and manufacturer instructions. Supplement information is educational and not medical advice. Results are not guaranteed; consult a qualified healthcare professional when appropriate.
04. Prices, Taxes & Availability
Prices are in Indian Rupees. Applicable taxes, shipping fees and discounts should be shown before final payment. Stock, promotions and product details can change. If we cannot fulfil a paid order, we will offer a lawful replacement, alternative with customer agreement, or refund as appropriate. We will not silently substitute products.
05. Why We Take a COD Booking Amount
COD advance payments help confirm genuine orders and reduce avoidable packing, dispatch and return-to-origin losses. The booking amount is part of your order total, not an extra fee.
| Eligible order value | COD booking amount |
|---|---|
| Below ₹2,000 | 20% |
| ₹2,000–₹5,000 | ₹199 |
| Above ₹5,000 | 10% |
Example: On a ₹3,000 order, ₹199 paid online leaves ₹2,801 payable on delivery. The actual checkout total controls, including displayed discounts and charges. Booking payments cannot be automatically forfeited when a refund is legally due. Any cancellation deduction must be lawful, proportionate and disclosed before payment.
06. Prepaid Payments & Security
Full prepaid payment and eligible COD advances may be processed through available payment providers, including Razorpay when enabled. Payment processors may handle transaction information under their own policies. We do not ask for OTPs, card PINs or banking passwords. A successful payment may still require stock and fraud verification; if fulfilment fails, applicable refunds remain available.
07. Orders, Cancellation & Delivery
Orders are subject to confirmation, stock and serviceable delivery locations. Contact support promptly to request cancellation before dispatch. After dispatch, cancellation may not be operationally possible, but consumer rights continue to apply. Delivery estimates are not guarantees; for details see our Shipping Policy. If delivery fails due to our inability to fulfil, we will handle the order in accordance with applicable law.
08. Returns, Genuine Replacement & Refunds
No routine change-of-mind return or discretionary refund: Correctly supplied nutrition supplements ordinarily cannot be returned simply because of taste preference, incorrect personal selection, change of mind or opened packaging. Genuine issues are different: Damaged, leaking, tampered, expired, counterfeit, incorrect, missing, defective or materially misdescribed products can qualify for an appropriate remedy. We normally investigate and offer a genuine replacement first. Where a replacement is unavailable, inadequate, or a refund is required by law, a refund or other lawful remedy will be provided. Please report visible issues promptly, preferably within 48 hours, with order details, photos and batch information; this request does not shorten statutory rights. An unboxing video can help but is not an absolute condition. Read the Return & Refund Policy.
09. Information We Collect & Why
We may collect name, email, phone, billing/shipping address, account information, cart and order details, transaction status, customer-service messages, consent preferences and relevant device/cookie data. We use information to operate accounts, process payments, fulfil orders, deliver packages, answer complaints, prevent fraud, maintain legally required records and send optional marketing where lawful. Transactional order updates do not depend on optional promotional consent.
10. Data Sharing, Privacy & Cookies
We do not sell customer personal information to data brokers. Limited information may nevertheless be shared with payment gateways, couriers, hosting, email/communications, security, analytics or advertising providers where necessary, configured and lawful, and with authorities when legally required. We do not promise that no third-party processor ever receives data. Optional tracking and marketing must follow applicable notice and consent requirements. See our Privacy Policy for detailed practices; this linked policy page must be published and kept accurate.
11. Consent, Data Rights & Retention
Where legally required, we seek specific informed consent and allow withdrawal of optional marketing consent. Subject to applicable law and commencement of relevant provisions, customers may request access-related information, correction, erasure, withdrawal of consent and grievance redressal. We retain data only as necessary for stated purposes and legal tax, accounting, transaction or dispute obligations. Requests may be sent to officialignitenutrition@gmail.com. Appropriate security controls and legally required breach response obligations apply; no internet system is guaranteed risk-free.
12. Reviews, Intellectual Property & External Links
Reviews must be genuine and not deceptive. Our original content and design may be protected by intellectual-property law; third-party brands retain their own rights. External sites, including payment providers and brand websites, may have separate privacy terms. We may moderate unlawful or fraudulent content without misrepresenting genuine reviews.
13. Liability, Changes & Applicable Law
These terms operate under applicable Indian law. Nothing here excludes non-waivable consumer rights, statutory remedies or liability that cannot legally be excluded. We may update terms prospectively and display an updated effective date. Customers retain rights arising from earlier purchases. Disputes may be raised with competent consumer authorities and courts under applicable jurisdiction rules.
14. Customer Support & Grievance Redressal
Grievance Officer: Sahil Sood
Email: officialignitenutrition@gmail.com
Phone: +91 92055 76608
Address: 3428 Ground Floor, Raja Park Rd, near red light, Mahindra Park, Rani Bagh, Pitampura, New Delhi, Delhi 110034.
Email: officialignitenutrition@gmail.com
Phone: +91 92055 76608
Address: 3428 Ground Floor, Raja Park Rd, near red light, Mahindra Park, Rani Bagh, Pitampura, New Delhi, Delhi 110034.
Complaints will be acknowledged and addressed within timelines required by applicable e-commerce law. Customers may also use the National Consumer Helpline or Contact Us.
Frequently Asked Questions
Why do you charge a COD booking amount?
To confirm eligible COD orders and reduce avoidable fulfilment losses. The advance is deducted from the order total.
Can I return protein because I changed my mind?
Routine change-of-mind returns are not offered for correctly supplied nutrition supplements, subject to applicable consumer rights.
What if I receive a damaged or counterfeit item?
Contact support with your order details. Genuine issues are investigated for replacement, refund or another legally required remedy.
Do you sell customer data?
No. We do not sell personal data to data brokers. Necessary service providers may process limited information for payments, delivery and website operations.
Can I withdraw marketing consent?
Yes. Contact support or use an available unsubscribe method. Necessary order updates may continue.