Clear Policy. Genuine Cases.
Ignite Nutrition generally does not offer returns or refunds for change of mind, taste or flavour preference, personal preference, or other non-defect reasons. Genuine cases involving materially damaged, incorrect or missing products may be reviewed subject to evidence, verification and approval.
or Refund
Exceptions are reviewed only for eligible genuine issues and remain subject to verification, supporting evidence, approval, this policy and applicable law.
Before Requesting a Return or Refund
Supplements and nutrition products can be sensitive to opening, seal condition, handling and storage. Therefore, returns are not offered merely because a customer changes their mind or does not personally prefer the purchased product.
Not a General Return Program
Products cannot ordinarily be returned simply because they are no longer wanted after purchase.
Genuine Exceptions Reviewed
Material damage, a materially different item, or a missing item may qualify for review when supported by evidence.
Verification Comes First
Submission of a claim does not automatically approve a return, replacement or refund.
What May & May Not Qualify
The examples below explain our general review criteria. Every eligible claim is assessed on its facts and evidence.
May Be Considered for Review
Normally Not Eligible
Document the Parcel From Opening.
For a claim involving damage, a wrong product, missing contents or another delivery discrepancy, clear evidence helps us verify what was received and the condition in which it arrived.
Record a clear, continuous video beginning before the parcel is opened and showing the shipping package, label, seals, complete contents and the claimed issue.
How a Genuine Claim Is Reviewed
Receive & Inspect
Check the delivered parcel and preserve all packaging.
Report Promptly
Contact Ignite Nutrition promptly after discovering the issue.
Submit Evidence
Provide order information, unboxing evidence, photos and details of the issue.
Verification
The submitted information is reviewed before a claim is approved or declined.
Approved Resolution
An approved case proceeds to the applicable resolution communicated by Ignite Nutrition.
Booking Amount May Be Compulsory
Where the applicable order or checkout process requires a booking amount, payment of that amount is required before the order proceeds under the applicable order process.
Where an order has been accepted and processed on the basis of the customer's booking and the customer subsequently refuses, abandons or fails to complete/accept the order for reasons attributable to the customer, the booking amount is ordinarily non-refundable.
This does not prevent a refund where Ignite Nutrition is unable to fulfil the accepted order, where the parties expressly agree otherwise, or where a refund is required under applicable law.
Returns & Refunds Policy
This policy explains the general return, replacement and refund conditions applicable to purchases from Ignite Nutrition. It should be read together with our Shipping Policy and Terms & Conditions.
01General No-Return / No-Refund Policy
As a general rule, Ignite Nutrition does not provide returns or refunds merely because a customer changes their mind, no longer wants the product, dislikes it, or has a personal preference different from what was expected.
Limited genuine fulfilment or product-condition issues may nevertheless be considered under the exceptions described below.
02Eligible Exceptions
A claim may be considered where the customer receives a materially damaged product, a materially incorrect product, an item is missing from the shipment, or another genuine and verifiable fulfilment issue exists.
Eligibility to submit a claim does not itself guarantee a refund, return or replacement. The claim must first be verified and approved.
03Reasons Normally Not Eligible
Flavour preference, taste, sweetness, smell, texture, change of mind, personal preference, ordering the wrong variant by mistake, no longer needing the item, or simply deciding not to use the purchased product are not ordinarily valid return/refund reasons.
An opened or used product is not returnable merely because the customer subsequently decides that the product is not preferred or wanted.
04Evidence & Unboxing Requirements
Customers making a claim should provide sufficient evidence for Ignite Nutrition to reasonably verify the issue. Depending on the nature of the claim, this may include a continuous unboxing video, photographs, order number, invoice/order information, shipping label, product label, batch details, packaging and a clear explanation of the issue.
For missing, wrong or transit-damaged item claims, a clear continuous unboxing video beginning before the parcel is opened is particularly important because it can help establish the condition and contents of the shipment at opening.
05Verification & Approval
Every claim is subject to review. Ignite Nutrition may examine the order record, evidence supplied by the customer, shipment information, packaging/product information and other relevant details before determining an appropriate resolution.
Submission of photographs, video or a claim form does not automatically mean that a return, replacement or refund has been approved.
06Resolution of an Approved Claim
If a claim is verified and approved, Ignite Nutrition will communicate the applicable resolution. Depending on the circumstances, this may involve replacement, correction of the fulfilment issue, return instructions, refund, or another appropriate remedy.
Customers should not send a product back without receiving applicable return instructions or approval from Ignite Nutrition where return shipment is required.
07Estimated 15–30 Day Resolution Timeline
Once an eligible claim has been verified and approved, the applicable return/refund/replacement resolution may generally require approximately 15–30 days to complete, depending on the nature of the case, return transit where applicable, verification, banking/payment processing and operational circumstances.
This period is an estimated resolution timeframe and is not an unconditional guarantee that every case will require or complete in exactly the same number of days.
08Booking Amount
Where a booking amount is required for an order, the customer must pay the applicable booking amount as part of the order process.
If an order is accepted/processed on the basis of that booking and the customer later refuses the product, abandons the order, or fails to complete or accept it for reasons attributable to the customer, the booking amount is ordinarily non-refundable.
This provision does not apply to the extent Ignite Nutrition is unable to fulfil the accepted order or a refund is otherwise required by applicable law.
09Refused, Unaccepted or Customer-Abandoned Orders
Refusing delivery, remaining unavailable for delivery, or choosing not to accept an otherwise correctly fulfilled order does not automatically create a right to a refund.
Any request relating to such an order will be reviewed with reference to the order status, reason for non-delivery, applicable booking amount, shipping/return-to-origin circumstances, this policy and applicable law.
10Approved Refunds
Where a monetary refund is approved, it will be processed through an appropriate available payment method or otherwise as communicated for the particular transaction.
After a refund is initiated, the time taken for funds to reflect may also depend on the customer's bank, payment provider or payment method.
11False, Misleading or Abusive Claims
Customers are expected to provide accurate information and genuine evidence when raising a claim. Ignite Nutrition may decline claims that cannot reasonably be verified or that are supported by materially inconsistent, manipulated or misleading information, subject to applicable law.
This provision is intended to protect the integrity of the claim process and does not affect a customer's right to raise a genuine complaint.
12Return & Refund Support
To report an eligible issue, contact Ignite Nutrition with your order number, description of the issue and supporting evidence.
Phone / WhatsApp: +91 92055 76608
Email: officialignitenutrition@gmail.com
Need to Report a Genuine Issue?
Keep your order number, product, packaging and supporting evidence ready before contacting us.